- START – buyer’s rights
- Article 560 § 3 of the Civil Code
- Basis for liability for defects
- Buyer’s warranty rights
- Civil Code
- Claims for compensation
- Consumer
- Consumer’s rights act
- Consumer sales – consequences of non-response to the consumer’s claims
- Consumer sales – extended notion of sold item’s non-compliance with the contract
- Consumer sales – limitation of the seller’s freedom of choice
- Consumer sales – period of prescription
- Consumer sales – presumption of the defect’s existence upon transferring the risk to the buyer
- Costs incurred by the consumer withdrawing from the contract
- Cost of removal and reinstallation in consumer sales
- Distance contracts
- Guarantee
- Guarantee document
- Guarantee statement
- Improper performance of the contract
- Legal defects
- Major defect
- Minor defect
- Non-performance of the contract
- Obligations of a trader buyer
- Off-premises contracts
- Physical defects
- Price reduction
- Quality guarantee
- Refunds (upon withdrawal from a distance contract or an off-premises contract)
- Repair or replacement of an item
- Returning an item (upon withdrawal from a distance contract or an off-premises contract)
- Time limits – warranty
- Time limit for withdrawal from the contract – distance sales and off-premises sales
- Trader
- Warranty
- Withdrawal from a distance contract or an off-premises contract
- Withdrawal from the contract
- Withdrawal statement form
Refunds (upon withdrawal from a distance contract or an off-premises contract)
Payments made by the consumer should be refunded within 14 days after the seller receives the withdrawal statement. The payment mode used for refund should be identical to the payment mode used by the consumer (unless the consumer has explicitly approved an alternative mode of refund that does not cause any costs on the part of the consumer).
Unless the trader has proposed to collect the item from the consumer on their own, they can suspend refunding payments received from the consumer until they receive the returned item or until the consumer delivers a proof of sending the item back, whichever comes first.
If the delivery option selected by the consumer is not the cheapest usual delivery option offered by the trader, the trader is not obliged to refund such additional costs to the consumer.
An example: A seller offers standard delivery (PLN 5.00) or express delivery (PLN 10.00). If the buyer selected express delivery, then in the case of withdrawal only PLN 5.00 of the delivery cost will be refunded (value of the cheapest delivery option).